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Teams and leadership

The 12 Questions from the Gallup Q12 Employee Engagement Survey


gallup q12

The 12 questions from the Gallup Q12  Employee Engagement Survey are a quick and easy way to find out how engaged your employees are at work.

Created at the end of the 90s after thousands of interviews with employees, it’s a very useful feedback system for management which lets them measure the satisfaction and engagement of their employees.

There are 12 questions that measure the most important elements of employee engagement. It’s a very quick test, because employees don’t have to write anything or spend a lot of time on it.  They just indicate their opinions on a scale from 1 to 5.

After the measurement, there is an analysis. You have to take advantage of this data and see what changes can be made in the company so that the employees are motivated, always keeping the business performance outcomes in mind.

Additionally, it shows your employees that you care about their well-being and are willing to make an effort and take action to improve it. This active listening is one of the keys to ingaging, a leadership philosophy that is based on empowering and involving all the employees.

Gallup Q12 Questions

1. Do you know what is expected of you at work?
2. Do you have the materials and equipment to do your work right?
3. At work, do you have the opportunity to do what you do best every day?
4. In the last seven days, have you received recognition or praise for doing good
work?
5. Does your supervisor, or someone at work, seem to care about you as a person?
6. Is there someone at work who encourages your development?
7. At work, do your opinions seem to count?
8. Does the mission/purpose of your company make you feel your job is important?
9. Are your associates (fellow employees) committed to doing quality work?
10. Do you have a best friend at work?
11. In the last six months, has someone at work talked to you about your progress?
12. In the last year, have you had opportunities to learn and grow?

State of the global workplace

As a comparison, these are the percentages of employee engagement in 2017, based on data from the companies that participated in the Gallup survey:

  • Western Europe – 10%
  • Eastern Europe – 15%
  • Post-Soviet states – 18%
  • Middle East / North Africa- 58%
  • Sub-Saharan Africa – 14%
  • East Asia – 57%
  • Southeast Asia – 22%
  • South Asia – 28%
  • Australia and New Zealand – 14%
  • Latin America – 32%
  • United States / Canada – 31%
  • Best companies in the world – 70%

Since we’re looking at percentages, what do you think about a happy and engaged team which is 31% more productive, 37% higher in sales and 13 times more creative? In the end, investing in the happiness of your employees is very profitable.

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